Embroidery Service

Following products are available for embroidery:

• Hooded Bath Cape (Embroidery position on the right side and vertically on the bath cape)
• Muslin Bibs (Embroidery position on the side)
• Cuddle Comforter (Embroidery position on the right side lower corner and horizontally on the comforter)
• Muslin Swaddles (Embroidery position in one of the corners of the swaddle)

What are the costs for the name embroidery service?

The service is complimentary.

How do I select the embroidery service?

When you purchase one of the products which can be embroidered you will find the option ‘Plain’ or ‘Personalization’. Choose ‘Personalization’ and add the name in the text box at check-out. Please write the name how you would like to have it on the product. For example if you want all capital letters, then write the name in the text box with all capital letters. You may DM or whatsapp us +852 9859 7340 if you have specific questions.

What colours are available for embroidery?

The standard colour we use for embroidery on light fabric is brown and for dark fabric is beige. If you have a specific colour in mind you may send us a message and we will check whether we have in stock. Some examples of the embroidery colour can be found on our Instagram (@caliandlou) or facebook page.

What fonts are available?

We offer two fonts for our embroidery service, namely block and calgary medium italic. If no specific font is selected then we will use Block as default. Please note that we only offer Latin characters at the moment.

Block: Modern

Calgary MediumItalic: Handwriting

Check our Instagram or Facebook for some examples

How long can the name be?

It depends on whether you want the name with all capital letters or capital with small letters and which font you use.

Block (Modern) all capital letters: Max 15 letters

Block (Modern) first letter capital and rest small: Max 18 letters

Calgary MediumItalic (Handwriting) all capital letters: Max 10 letters

Calgary MediumItalic (Handwriting) first letter and rest small: Max 16 letters

How long does it take for the embroidery service?

Products with embroidery service will be shipped out within 5 days. If no embroidery service is required, we ship out your order within 3 business days. A notification email with a tracking number will be sent once your goods have been shipped.

Please note that personalized items are non-refundable. We only accept a return or exchange if an item has been delivered incorrectly or has a defect. Please contact us at info@caliandlou.com within 48 hours after receiving the wrong or faulty product.